At Hospitality Emporium, we are committed to ensuring customer satisfaction and providing high-quality products. If you are not completely satisfied with your purchase, we offer a clear and straightforward return and refund process.

Return Policy

1. Eligibility for Returns:
• Products may be returned within 30 days of receipt, provided they are in unwashed, unused, and resellable condition.
• All returns must be pre-approved by Hospitality Emporium. To initiate a return, customers must contact our Customer Service team at Contact@HospitalityEmporium.com or call 1-888-554-6559 to request a Return Material Authorization (RMA) number.
2. Non-Defective Returns:
• A 25% restocking fee will apply to non-defective returns.
• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. Unauthorized returns will be refused.
3. Condition of Returns:
• Items must be returned in their original packaging and in a condition suitable for resale.
• Customized, altered, or washed items are not eligible for return.
4. Defective Products:
• Defective products must be reported within 30 days from the invoice date. Claims for damaged goods, sales errors, or short shipments must be made within 10 business days of receipt.
• If the item is defective, we will assess the situation and, if applicable, offer a full refund or exchange.
5. Non-Returnable Products:
• Customized items (including printed or embroidered goods) are final sale and are not eligible for return or refund.
• Health & Beauty products cannot be returned or refunded due to hygiene and safety regulations.
• Made-to-order kits (such as dental kits, shaving kits, etc.) are non-returnable, as these items are specifically prepared for each customer.

Refund Policy

1. Cancellation and Refund Requests:
• If you wish to cancel your order or request a refund, please contact our customer service team at Contact@HospitalityEmporium.com as soon as possible. Refund or cancellation requests must be made within 14 days of the purchase or shipment date.
2. Refund Process:
• Once your refund request is received and approved, we will process the refund within 3-5 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
3. Eligible Refunds:
• Refunds will be issued for orders that meet the following conditions:
• The product is unused and in resalable condition (if applicable).
• The cancellation or refund request is made within the specified timeframe (14 days from purchase or shipment).
• The product has not been customized, altered, or used in any way.
4. Non-Refundable Items:
• Items that are customized, made-to-order kits, and health & beauty products are non-refundable.
• Any items returned after 14 days from purchase are also non-refundable.
5. Restocking Fees:
• For returns that are eligible, a 25% restocking fee will apply. This fee helps cover the costs of processing returns and restocking items for resale.
6. Refund Method:
• Refunds will be issued to the original payment method (e.g., credit card, PayPal, etc.). Depending on your payment provider, it may take a few additional days for the refund to be reflected in your account.
7. Order Issues or Errors:
• If your refund request is due to an error on our part (e.g., defective products, incorrect items shipped), we will offer a full refund and cover the cost of return shipping. In such cases, please contact us immediately to begin the return process.

Contact Information

For any questions or to initiate a return or refund request, please contact our customer service team at:

Hospitality Emporium
Email: Contact@HospitalityEmporium.com
Phone: 1-888-554-6559 or (360) 224-5956
Address: #617-1685 H St. Blaine WA 98230, USA